Frequnently Asked Questions
I've found a stray, what should I do?
If you've found the dog in Southend or the surrounding areas, you should contact Southend Council on 01702 215005. If out of normal working hours then press 5 for out of hours. If you found the dog in Basildon, you should contact Basildon Council on 01268 533333
I can't keep my dog any more, will you rehome it for me?
We may be able to take your dog in for rehoming, please see the rehoming page for more details.
Are your dogs neutered/spayed?
We try to prevent dogs having to remain in kennelling for long periods of time, as it can be very stressful for them. Because of this, we do not neuter dogs that come to us unless it has a detrimental effect on their health. We may be able to help with the cost of the neutering, please ask one of the staff.
I live in a flat, will you rehome a dog to me?
This depends on the dog you wish to rehome. Some dogs are suited to living in a flat, as long as they get adequate exercise, while others are not. If you are unsure about a particular dog, please contact us.
Why can't I reserve a dog via email/phone?
Some people and dogs just don't get along. Before reserving a dog, we would need to see if you suit each other. Reserving a dog may mean that it misses the opportunity of a different home if you decide that it isn't for you.
What happens if I adopt a dog, then my circumstances change and I am no longer able to keep it?
During the first 2 weeks, we will gladly take the dog back and give you 50% refund of your £135 donation. After that time, we will still happily take the dog back but there is no monetary refund. We ask that you do not sell the dog on to anyone else.
What are your visiting hours?
We are open 10-3 Monday to Sunday. Visitors are welcome at any time during these hours - no appointment is necessary.
I'd like to help out by making a donation, how do I go about it?
We gladly accept donations, and are always in need of towels, leads, collars and harnesses, as well as treats, food and toys. We sometimes have as many as 30 dogs in need of homes - which is a lot of hungry mouths! You can bring donations to the kennel any time during our opening hours, or call us and arrange to meet someone after hours. If you wish to make a financial donation towards the upkeep of our dogs, cheques can be made payable to Acres Way Kennels.
How do you spend donations?
Donations are spent on food, medical treatment, and other necessities for the dogs. Sometimes the donator may wish for the donation to be spent specifically on one dog, be it for required medical treatment, or simply a day of pampering! We are always happy to honour such wishes.
I'd like to volunteer my time to help out, how do I go about it?
We are always grateful for dog walkers to get our residents away from their kennels for a while, or even to take them for a day of pampering - which can make a huge difference to a dog that has been in kennels for several months. If you think you'd like to help out, please call us on 01268 770402 or contact us via the website.